Heather ran focus groups and usability testing for a PSP game that I produced at Buena Vista/Disney Games. Her methodology helped us get to the nitty gritty of what wasn't working in the game"
- Cliff Kamida, Producer Disney/Buena Vista Games
"I know my team enjoyed working with Heather and felt that she brought a lot of value to the process. The feedback on the new site has been fantastic. Thanks for your hard work."
- Susan Lotwin, Director at Transamerica
"Heather is undoubtedly the best usability analyst that I have had the opportunity to work with. She has an instinctual ability to patiently work with clients in complex business situations to build consensus around the need for testing, catalyze the development of a testable prototype, a smart test plan, and deliver a concise report with actionable recommendations.
In a laboratory setting, her sense of humor and warm demeanor put users and clients alike at ease, enabling the most productive participation possible from both groups. While she is a veteran in the field, she is refreshingly un-wonky for someone with her experience, and continues to innovate with her work around playability. I'm looking forward to the opportunity to work with her again"
- Jeff Teicher, Producer & UX Designer formerly CMGI
"Genuine innovation is a double edged sword. On the one hand, we developed a completely new interface for playing strategy games on a console. On the other hand, no-one in the world knew how to use it. Consequently, we asked User Behavioristics to help us teach our 'potential fans' how to play StormRise.
Heather educated us in the principles of usability and accessibility, worked with us to redesign the early levels of our game, and then tested the effectiveness of our efforts. Heathers' knowledge and professionalism helped us through the mine field of gameplay innovation."
- George Fidler, General Manager, Creative Assembly Australia
"Heather brings a wealth of knowledge and experience to her projects. She is truly an expert. Working with her brought a level of expertise, process and discipline that quickly garnered valuable insights and recommendations. Following her lead, our teams were able to quickly act and implement creative solutions. Her passion, knowledge and enthusiasm coupled with her people skills are huge assets."
-Elton X. Graham, VP Ecommerce Kellwood Company